Google Reviews (June 2021)

  • Striving For Excellence

  • Customer focussed

  • Rapid and Responsive

  • Innovation

1 Day service has been done on bank holiday weekend. Thanks so much for you greAt, hassle free service in such a hard for us time!!!

Aleksandrs Kucko, Expert Doctors Customer
Really good Service and pleasant atmosphere, I highly recommend getting your PCR test done their
Keno Boucher, Expert Doctor Customer

A very quick and efficient service.

Paul Hentze, Expert Doctors Customer

Very good service, kits came on time and there communication was spot on through out. Highly recommend if you need any tests.

MR, Expert Doctors Customer

Excellent after having a huge mess about with another company if it wasn't for this service I would not have been going on my trip.

Null, Expert Doctors Customer

Amazing service, quick, reliable and very friendly.  Got the test done and the protocols and the email arrived within a few hours.

Adam, Expert Doctors Customer

Absolutely on point in every way with there pcr fit to fly test....Results were back in less than the time I had been given, test taken at 11am results back by 7pm same day

Lisa Green, Expert Doctors Customer

Support

Support2021-07-13T13:55:57+01:00

Support

Frequently Asked Questions

What is a Fit to Fly Certificate?2021-09-10T10:11:09+01:00

A Fit to Fly Certificate is a letter of approval from an accredited healthcare organisation. This is required prior to travel for the majority of airlines and destinations. Airlines require a negative Covid-19 test result 72 hours prior to your flight otherwise you may be refused boarding.

What type of tests do we offer?2021-09-10T10:11:09+01:00

We offer two types of COVID testing:

  1. PCR Testing
  2. Lateral Flow (Rapid Antigen Testing)
I’m returning from international travel, what test do I need?2021-09-10T10:11:09+01:00
If travelling from a Green list country, you need to take a single Day 2 test on or before Day 2 of your arrival to the UK.
For arrivals from Amber list countries, you are required to take a mandatory Day 2 test on Day 2 of your arrival to the UK and also a mandatory test on Day 8 of your arrival to the UK. There is also the option of taking an early Test to Release PCR test on Day 5 of your arrival to the UK in order to end quarantine early if you receive a negative result. You are still required to take the Day 8 test regardless of whether you have taken a Test to Release.
Do I need to provide all of my travel information on the website?2021-09-10T10:11:09+01:00

Yes, it is a legal requirement for us to gather information on your travels prior to issuing test kits. This is because we have to send information to Public Health England daily.

What is a Locator Reference and where can I find it?2021-09-10T10:11:09+01:00

A Locator Reference Number is a unique reference number given by your test provider. We send this out in your conformational email. This starts with 5 letters and is followed by 7 numbers. The Locator Reference Number is required to enter the UK and you will need to use this number to fill in the passenger locator form prior to travel.

How do I purchase a PCR Covid Test?2021-09-10T10:11:09+01:00

You can purchase PCR Covid tests via our website, either a single one or in a package.

How do I purchase a Rapid Antigen (Lateral Flow) test?2021-09-10T10:11:09+01:00

You can purchase these online via our website either on their own or as part of a package.

How do I send my test to the lab?2021-09-10T10:11:09+01:00

All our tests that require you to send a sample to the lab will come with a pre-paid returns envelope. Simply put your sample in the package and drop at a Royal Mail priority post box. You can find a list of local priority boxes here.

What do my results mean?2021-09-10T10:11:09+01:00

Positive: You are infected with the SARS-Cov-2 virus. You have to immediately isolate yourself and your household in accordance with government guidelines.

Negative: You are not infected with the virus. You still need to be sensible.

Inconclusive: Typically a border line positive/negative result. You will require retesting to achieve a definite result.

Invalid: Occurs only rarely. Usually because there is not enough human material on the swab sample.

Can I get a refund?2021-09-10T10:11:09+01:00

1. Cancelled Orders

Refunds can only be provided before a test kit has been shipped, however an admin fee of £20 will still apply for cancelled orders. Orders are shipped at 13:00 on the day of purchase or 13:00 the following day if ordered after 13:00. Therefore, any orders cancelled after these time frames will not be eligible for a refund.

2. Change of test type or travel details
We appreciate the guidelines for mandatory testing are changing frequently. If you require your test type or details of travel to be changed, you must contact our team and we can make these changes for you. An admin fee of £20 will be charged for any changes that require purchase of a new testing kit or reallocation of barcode and/or locator reference numbers.

3. Delayed Delivery
We will refund the cost of delivery where the delivery time exceeds 3 working days. We accept no liability for circumstances whereby delay is due to non-acceptance on attempted delivery.

4. Delayed Results
We will refund the cost of the testing for any results outside of the allotted time frame (72 hours from the time the laboratory receives your test). We accept no liability for Royal Mail delays in tests reaching the laboratory.

5. Lost/Damaged packages
No refunds are provided for lost or damaged packages. However, we will send replacement test kits where evidence of damage is provided.

6. Locator Reference Numbers / Purchase Receipts
We accept no responsibility for information that is entered incorrectly by the customer on our website. If you do not receive a receipt of purchase within 30 minutes of purchase, please contact the team and this will be investigated. It is the customers responsibility to ensure the information and details they provide are correct before submitting the online purchase forms.

What is Covid PCR Testing?2021-09-10T10:11:10+01:00

PCR (Polymerase Chain Reaction) testing involves amplifying a smaller sample so that it can be analysed more accurately. This is why it is the primary method of Covid-19 screening.

Does Expert Doctors provide Fit To Fly PCR Test Certificate?2021-04-09T21:09:54+01:00

We provide COVID-19 RT-PCR (Polymerase Chain Reaction) testing using either the swab or the saliva test method. This testing will determine whether you were actively positive or negative for SARS-CoV-2 at the time of testing.

How do I book an appointment?2021-09-26T12:26:56+01:00

Please call us on 0333  7721165
During periods of high traffic, the booking portal can take some time to load. Your patience is appreciated.

How do I get my results?2021-04-09T21:12:03+01:00

PCR Certificate will be sent by email an image will be sent by whatsapp. Customer can also request a paper copy of the Certificate.

How long will it take to process my results?2021-04-09T21:12:47+01:00

Results are generally returned within 24hours from the time the sample is received by the lab.
Expert Doctor also has a priority service and can provide certificate same day if test can done by 4pm.

How much do the tests cost?2021-04-09T21:13:18+01:00

In-clinic Covid-19 RT-PCR tests 24hours: £130 Same Day £150
Mobile Testing Covid-19 RT-PCR tests: From £150
Antibody tests: £95

Can I include my passport number in my results certificate?2021-04-09T21:14:01+01:00

Clinic: Yes – please ensure you ask the receptionist filling out your registration form to include this information.
Home testing: Yes – please add your passport number in the relevant field when registering online.

Can you test children?2021-04-09T21:14:56+01:00

Our PCR swab tests are only suitable for anyone 6 months old or older. If using a home testing kit, we advise only swabbing the sides of the cheeks for babies and toddlers.
Our PCR saliva tests require a significant amount of saliva to be produced. It is up to the parent/caregivers’ judgement as to whether this is appropriate for their child.

Whether your child actually requires the testing is something you would need to query with your airline or the embassy for your travel destination.
Anyone under 18 testing must have a parent or guardian present when visiting our clinics.

I have symptoms and therefore can not come into clinic. What are my options?2021-04-09T21:16:23+01:00

Expert Doctors will post PCR Test kits to your home address. We also offer a live video call to guide you through your test. PCR Kits will need to posted back to our lab with a prepaid envelope through royal mail home collection service.

Expert Doctors CAN NOT under any circumstances test symptomatic patients or patients that have been in contact with someone tested positive of the virus before the 2 weeks quarantine period.

This is due to government guidelines and is to keep our staff and the general public as safe as possible. If you are symptomatic, you can order a home test kit through our website. If you do seek immediate medical advice regarding COVID-19 please contact 111 or your local GP via the telephone.

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